Shipping & Delivery Policy

Thank you for shopping with us!

📦 Shipping Coverage

We currently ship all orders across India.

⏱ Processing & Delivery Time

  • All orders are processed within 1–2 business days (excluding weekends and public holidays).

  • Once shipped, your order will be delivered within 2–7 business days, depending on your location.

  • In metro cities, delivery usually takes 2–4 days. For remote or non-serviceable areas, it may take up to 7 business days.

🚚 Shipping Charges

  • Standard Shipping is available across India.

  • Shipping charges (if any) will be calculated and displayed at checkout.

  • Occasionally, we offer Free Shipping promotions — keep an eye out!

📍 Order Tracking

Once your order is shipped, you'll receive a confirmation email or SMS with your tracking number and a link to track your shipment in real-time.

📅 Delivery Delays

Delays can occasionally occur due to high order volumes, logistics issues, or public holidays. We appreciate your patience and assure you we’ll do our best to ensure timely delivery.

📦 Packaging & Safety

All our products are securely packed to ensure they reach you in perfect condition. Fragile items are double-checked before dispatch.

📬 Incomplete or Wrong Address

Please make sure your shipping address is complete and accurate. We are not responsible for delays or failed deliveries due to incorrect or incomplete addresses.

Why Shoe Care Matters?

High-quality leather is a living, breathing material. It responds to your lifestyle, the weather, and the way you wear it. Regular care doesn’t just preserve appearance—it protects structure, enhances comfort, and extends life. Think of it not as upkeep, but as honoring the investment you’ve made in quality.

The Cole & Hommy Care Routine

  • 1. Daily After-Wear Essentials

    • Use a Shoe Tree: Insert cedar or beech wood shoe trees to maintain shape and absorb moisture.
    • Brush Off Dirt: Gently remove dust with a soft-bristled horsehair brush after each wear.

  • 2. Weekly Deep Clean & Polish

    • Cleanse the Leather: Use a leather cleaner or damp cloth to remove old polish and buildup.
    • Condition: Apply a nourishing leather cream to restore moisture and flexibility.
    • Polish: Choose a premium wax polish to match your shoe’s color. Buff to a natural shine.
    • Sole Care: Keep soles dry. If leather-soled, apply sole protector occasionally or rotate with rubber-soled styles during wet weather.

  • 3. Seasonal Maintenance

    • Waterproofing: Apply a water-resistant spray during the monsoon or winter season.
    • Professional Reconditioning: For worn-down soles or deep scuffs, consult a professional cobbler or visit our in-store care services.
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Specialty Leather Tips

Suede & Nubuck

Brush regularly with a suede brush. For stains, use a suede eraser or specialized cleaner.

Patent Leather

Wipe with a damp cloth and buff gently using a microfiber cloth. Avoid wax-based polishes.

Exotics (Croc, Lizard, etc.)

Use specific conditioners. Never saturate the leather—light care preserves its natural texture.

Storage Guidelines

Store in a cool, dry place. Keep shoes in dust bags when not in use. Never stack or overcrowd your footwear. Let each pair breathe.

Our Recommendation

We recommend using the Cole & Hommy Leather Care Kit, curated with essentials tailored to our full-grain and specialty leather shoes. Available in-store and online.